Number Porting Guide
Switching providers doesn't mean losing your business numbers. Number porting lets you keep your existing numbers while moving to a new provider. Here's how it works in South Africa.
How Digital Porting Works
We request your numbers from the current provider
We submit a porting request with your existing number range. You sign a simple authorisation letter.
Numbers are tested on the new system
Before going live, we test every number on the new cloud PBX to make sure calls route correctly.
Numbers switch over — zero downtime
The port happens in a pre-scheduled window. Calls seamlessly start routing to the new system. Your clients never know.
What You Need to Port
- Number range details — which numbers you want to port (geographic or non-geographic)
- Current provider account — account number and billing details (to verify ownership)
- Signed LOA — Letter of Authority authorising the port (we provide the template)
- No outstanding balances — your account with the current provider must be in good standing
Timeline & Costs
Timeline
5-10 business days from submission to go-live. Geographic numbers (010, 021, etc.) typically take longer than non-geographic (086, 087).
Cost
R250 once-off per number. No monthly porting fees. We handle all the admin — you just sign the letter.
Common Pitfalls
- Don't cancel your old service first. Port first, then cancel. If you cancel before porting, you lose the numbers.
- Check for contract penalties. Some providers charge early termination fees. We negotiate these.
- Verify number ownership. If the numbers are in a different company name, you'll need authorised signatory approval.
Ready to port your numbers? We handle the entire process — paperwork, testing, go-live. Zero downtime, zero hassle. Start the process →
READY TO GET STARTED?
No obligation. No jargon. Just a straight answer about what your business actually needs.