Log a ticket with our Magicians!
You can easily find this chat by searching “smart” in your WhatsApp search bar and posting in the group we created for your service.
FAQ
Telephones Down?
First, check if all phones are affected or just one. If it’s all phones, it could be an issue with your PBX system, network, or service provider. Contact us immediately, and we’ll assist in diagnosing the issue remotely or dispatching a technician if necessary.
Internet Down?
Internet downtime can be caused by various factors, such as service provider outages, equipment failure, or network congestion. Try restarting your router. If the issue persists, check for any reported outages or contact our support team for help.
How does a failover solution work?
Our failover solution monitors your primary connection. If it detects downtime or instability, it seamlessly switches to a backup network, such as LTE or a secondary fibre line, ensuring minimal disruption to your business.
Do you provide mobile SIM card solutions for business?
Yes, we offer customizable mobile plans, including multi-network SIM cards and uncapped mobile data solutions, ideal for businesses that need reliable, on-the-go connectivity.
We're Here To Help!
Office
South Africa
Hours
M-F: 8am – 8pm
S-S: Open for Support
Call Us
(010) 141-567 – JHB
(021) 100 1849 CPT