Privacy Policy for WhatsApp Integration into Business PBX
Smart Int t/a Smart Integrate (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of our customers and users (“you”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our WhatsApp integration into our business PBX.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, phone number, and email address.
- Communication Data: Messages, voice notes, call logs, and other communication data shared via WhatsApp.
- Technical Data: Metadata such as timestamps, device type, IP address, and usage logs related to WhatsApp interactions.
2. How We Use Your Information
We collect and process your personal information to:
- Facilitate communication between you and our business through WhatsApp.
- Respond to your inquiries, requests, or complaints.
- Improve the quality and efficiency of our customer service.
- Ensure the security and functionality of our PBX system.
- Comply with legal obligations or regulatory requirements.
3. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your data:
- With third-party service providers who assist in operating our PBX and WhatsApp integration.
- As required by law or to protect our legal rights.
- With your consent for specific purposes.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Messages and call logs may be archived for audit and compliance purposes but will be securely deleted after the retention period.
5. Data Security
We implement robust security measures to protect your data, including:
- Encryption of messages during transmission.
- Secure storage of personal information.
- Access controls to limit unauthorized access to our systems.
6. Your Rights
Under POPIA, you have the right to:
- Access your personal information.
- Request corrections to inaccurate or incomplete data.
- Withdraw your consent to processing.
- Lodge a complaint with the Information Regulator if your privacy rights are violated.
To exercise these rights, contact us at:
Email: info@smartintegrate.co.za
Phone:
7. Third-Party Services
Our WhatsApp integration may use third-party services (e.g., WhatsApp Business API) that operate independently. These services are governed by their respective privacy policies, and we encourage you to review them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
Business Name: Smart Int t/a Smart Integrate
Email: info@smartintegrate.co.za
Phone:
By using our WhatsApp services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.